Switching Back From A National Dialup Number To A Regular Number

To switch back from National Dialup to one of CapeCom's regular dialup numbers:

1. The National Dialup service must be removed from your CapeCom account to avoid being charged.
   • The service may be removed by contacting CapeCom Technical Support at support@cape.com or 508-539-9500.

   • You can confirm that the service is removed from your account from Online Accounting:
     • Click the "On-Line Accounting" link located under E-Tools.
     • Log in with your CapeCom username and password (if you are an associate user, log in with the account manager's username and password).
     • Click the "View Monthly Fixed Charges" link.
     • If the "National Dialup" service is not present in the list, then the service is removed.

2. Confirm the correct number to dial:
   • Cape Cod & Islands Local Numbers:

     Barnstable	508-437-4200
     Harwich	508-632-4200
     Cataumet (Falmouth)	508-445-4200
     Wellfleet	508-664-4200
     Martha's Vineyard	508-629-4200
     Nantucket	508-374-4200

   • Massachusetts numbers

   • New Hampshire numbers

3. The following must be changed in your Dial-up Networking settings:
   • The national dial-up number must be changed to the regular dial-up number (ending in -4200).
   • The "DNS Server Address" must be set to 204.107.252.1 and 204.107.252.7 .
   • You must dial in with "yourusername" rather than "yourusername@cape.com".
   
   
   To make these changes:
   • In Windows XP/2000:
     • Click Start, Control Panel.
     • You should see either "Network Connections", "Network and Dial-Up Connections, or "Network and Internet Connections".
       • If you see "Network Connections", click it.
       • If you see "Network and Dial-Up Connections", click it.
       • If you see "Network and Internet Connections", click it, then, under "Pick a Control Panel Icon", click "Network Connections".
     • Under "Dial-up", you should have a CapeCom icon; right-click the CapeCom icon, then click Properties.
     • At the "General" tab, change the national dial-up number to the regular dial-up number.
     • Click the "Networking" tab.
     • Highlight "Internet Protocol (TCP/IP)" and click the "Properties" button.
     • In the bottom half of the screen, click "Use The Following DNS Server Addresses", then set "Preferred DNS Server" to "204.107.252.1" , and "Alternate DNS Server" to "204.107.252.7" .
     • Click OK, then OK again.
     • Begin to connect to CapeCom; when you get to the "Connect To" screen, which displays the username and dialup number, change "yourusername@cape.com" to "yourusername", then try to connect.

   • In Windows 95/98:
     • From the Desktop, double-click on My Computer, then double-click on Dial-Up Networking.
     • Right-click the Cape.Com icon, then click Properties.
     • Under the General tab, change the Phone number from the national dial-up number to the regular dial-up number.
     • Click on "Server Types" (this may appear as a button or a tab).
     • Click the "TCP/IP Settings" button.
     • Select "Specify Name Server Addresses". In the Primary DNS field enter "204.107.252.1", and in the Secondary DNS field enter "204.107.252.7" .
     • Select OK/OK to return to the desktop.
     • Begin to connect to CapeCom; when you get to the "Connect To" screen, which displays the username and dialup number, change "yourusername@cape.com" to "yourusername", then try to connect.

   • In Mac OSX:
     • Click the Apple menu, then click "System Preferences".
     • Click on the Network preference pane.
     • Select "Internal Modem" in the pulldown menu labeled "Show."
     • In the PPP settings, change the "Account Name" from "yourusername@cape.com" to "yourusername" , and change the "Telephone Number" to the regular dialup number.
     • Click on the heading labelled "TCP/IP", and in the "DNS Servers" field, on the first line enter "204.107.252.1", and on the second line enter "204.107.252.7" .
     • Click the "Apply Now" button.

   • For help in other operating systems, please contact CapeCom.

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