Cape.Computing: Getting On-Line - Suggestions When Contacting Cape.Com Support

Our customer support team is one of the best in the industry. Help us help you better by following these tips:

Please be in front of your computer with the computer turned on when you place a call into Cape.Com requesting Technical Support. Have your username and password information available. If you are an associate user of an account, please have the account manager information available to reference.

If you have only one telephone line at your location and a cell phone is available to you, that can be especially helpful. The cell phone allows us to talk you through your connection or email problem, while you can still access the Internet.

Any error message that you can copy, jot down or remember is very helpful. A brief description of the trouble you are experiencing helps us better help you.

Whenever possible, get the name of the Technical Support person you are talking to in case you need to call them back and have them follow up. This helps to avoid unnecessary duplication of effort.

What Can You Expect When You Contact Cape.Com Technical Support?

A friendly, competent staff who can help answer your specific service inquiries or troubleshoot an array of Technical Support questions with respect, patience and in language you understand.

We strive to have all voicemail or email answered within 30 minutes of your initial contact when received during business hours as outlined below.

Please note: Our representatives are trained to offer support to email and Internet connection-related issues only. While they are specialists in this area, please be aware that they are not necessarily specialists in non-connection related problems including but not limited to network, hardware and/or unrelated software problems. Extended support for such areas is charged at the rate of $100/hr., whether by phone or on-site, should we even be able to assist with your non-connection problem. Our support team will notify you of any additional charge for extended support before such a charge is incurred.

Business Hours:

For your convenience, voicemail and email are also monitored outside of business hours.

Quality Tech Support which is helpful, accurate, and provided in a timely manner is an accomplishment of which Cape.Com is very proud, and to which no other ISP can compare. We care about our customers and the experience that you have with us. Cape.Com wants to ensure the quality of Technical Support being offered to all our customers. We rely on input from our customers to help us maintain our superior level of support. Your feedback also helps us to improve our existing standards and continuously strive for the high level of quality that all Cape.Com customers deserve.

If you have any comments regarding Cape.Com services and/or support, we encourage you to email them to comments@cape.com.

The information presented in this section is deemed accurate but is not guaranteed. It is provided as a free service to our subscribers and clients. Additionally, Cape.Com, Inc. exercises no editorial control over any links that are outside the www.cape.com domain and the content of these sites does not necessarily represent the views and opinions of our Company, its employees or clients.