Cape.Computing: Email Troubleshooting - Bounced Email Messages

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Bounced Email Messages

Glossary Items:

domain

server

user name

If a message could not be delivered, it should "bounce" back to the sender. Read this "bounced" message carefully; it will explain the reason why it could not be delivered. If you are still unsure, forward this message to support@cape.com.

The most common reasons for mail not being sent properly is that:

the sender mistakenly misspelled the email address
or that the sendee no longer has that email address
or that the sender did not use the correct syntax for an email address
and sometimes, the user's mail server is temporarily out of service. It's highly uncommon for that to happen at Cape.Com, but not uncommon for many in-house company or institutional mail servers.

The correct syntax for an email address is the person's user name followed by the "at" sign (@) followed by a domain name. An email address should never have spaces in it.

The information presented in this section is deemed accurate but is not guaranteed. It is provided as a free service to our subscribers and clients. Additionally, Cape.Com, Inc. exercises no editorial control over any links that are outside the www.cape.com domain and the content of these sites does not necessarily represent the views and opinions of our Company, its employees or clients.

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