Using Cape.Com Webmail through Version 2.3

WebMail is a browser-based email system that allows users to check their email from any Internet connection in the world.

This document explains usage of Webmail through Version 2.3. Recent improvements include being able to control your Spam filter settings and recover deleted email via webmail. You may also view email automatically rejected by our servers because it orignated from a blacklisted server or was infected with a virus. Other improvements include support for sending and receiving attachments, HTML messages and a customizable layout.

Your feedback is important to us. Please email new feature recommendations or questions to support@cape.com. WebMail is not intended to replace your regular mail program, but is very useful for:

• Checking and sending mail from any web browser, if you are not at your own computer
• Deleting large attachments that may be slowing down your email program.
• Viewing and changing Spam filter settings
• Recovering deleted regular email
• Viewing rejected blacklist or virus-infected email
• Sending or receiving mail if you are having trouble configuring or using your mail program
• Retrieving messages from your junk mailbox, when using Cape.Com's free spam services.

• To Access WebMail:
  
  
  1. Click on the link labeled "web mail" from any page on this site.
  2. Login by entering your Cape.Com username. This will grant you access to both your main and junk mailboxes. (do not add "@cape.com" to the end of your username).
  3. Enter your Cape.Com password.
  4. Click the Login button.
     

• To Check Messages From WebMail:
  
  
  1. Once you have accessed WebMail, you will see a list of messages. To view your junk box, simply select "junkbox" from the drop down menu, rather than "inbox".
  2. Notice that the "Subject" of each message is a link; click on the subject of the message to view its contents.
     

• To Access Attachments:
  
  Attachments appear within the attachment box of the email. Click on the attachment name to view it or download it.
  

• To Delete Messages From WebMail:
  
  
  • You can delete an email message several ways. First, if you decide you do not want a message after seeing just the subject and/or sender in your List of messages, you can check the box with the Trash Can header next to that email. Once you have selected all messages you wish to delete, you can then click the Delete Checked icon, and those messages will be deleted.
  • If you have already clicked the subject link, and are viewing the contents of the email, you can simply hit the Delete icon above and it will be deleted.
  • Alternatively, if you are looking at your list of messages, and know that you wish to delete them all (as is often the case when viewing your junkbox), you may check the Check All icon. This will automatically fill the trash can boxes next to the messages with check marks. Then, click the Delete Checked icon. All messages will then be deleted.
  • Should you make a mistake, you can always use the Uncheck All button to start over.

    If you end up deleting a message(s) by mistake, don't despair. Email sent to your regular InBox is backed up and available for 30 days. Simply use the link below to learn how to Recover Backup Mail.
    
    

• To Compose and Send Messages From WebMail:
  
  
  • Once you have accessed WebMail, you will see a list of messages waiting for you on our server.
  • At the top of the screen, click on the Compose button.
  • For "To:", enter the email address to which you wish to send the message. You may also send a copy to another address by filling in the "cc:" field. If you want to send a blind copy (so the recipient receives it but others who receive the email do not see the blind recipient's email address or name), fill in the "bcc:" field. Separate multiple addresses with a comma.
  • For "Subject", enter the subject of your message.
  • Add any attachments you desire by using the convenient Browse feature.
  • Enter your message in the box labeled Message:
  • Click the Send button to send the message.
    

• To Customize your WebMail Layout:
  
  
  • Click the Customize button located under Mail Tools. You will be given the option to choose the number of messages you wished displayed per page.
  • Next, you can choose to receive your messages based on the oldest appearing first in the list, or the newest first.
  • You can also select your default email address, should you have several usernames.
  • You may elect to fill in the Blind Carbon Copy (Bcc) field, should you wish to receive a copy of any emails composed and sent while in Webmail for archival purposes.
  • Click the Commit Changes button to put your changes into effect.
  
  
• Information About Timestamps
  
  
  • Webmail displays the date and the time that the message was sent (more specifically, the date/time that the sender's Internet provider's mail system initially got the message). The date displayed is the date contained in the header of the email. Frequently, spam shows up with an incorrect time stamp in the header that doesn't correlate with the time that the mail was actually sent or received. So, you may notice that times may not appear in order in your junk mail list. However, times should be much more orderly with mail in your main box.
  • For information on how Virtually Hosted websites can take advantage of personalized corporate WebMail services, email support@cape.com.

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