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   You Are Here: Home : cape.commerce : Networking

What Sets Cape.Com Apart from Other DSL Providers?

Glossary Items:

During the last several months, a number of DSL providers have come and gone. These providers were well-funded, large organizations that were anxious to cash in on this exciting new, broadband technology. And, most importantly, they felt they could beat "Ma Bell" to the punch.

With the help of venture capital funding and some high-profile investors, these providers began installing their own infrastructure early in 2000, concentrating primarily on high demand areas in and around major metro areas. At that time, Bell operating companies like Bell Atlantic/Verizon had just begun to install DSL infrastructure, and the smaller DSL providers were banking on a slow, cumbersome rollout. However, instead of concentrating on major metro areas, and dragging their feet as everyone had expected, Verizon began an aggressive DSL deployment campaign throughout their eastern U.S. footprint. Within several months, they had completed their DSL deployment and had begun selling DSL service, much to the surprise of these smaller DSL providers.

Cash-strapped after investing in their DSL rollouts, and trying to compete with Verizon and other "Ma Bells" for a limited number of subscribers, the small DSL providers began to feel the heat in late 2000. Before long, many providers were forced into bankruptcy. HarvardNet, Vitts, Digital Broadband, and Northpoint are just a few of the many that fell.

So, where does Cape.Com come in? Instead of deploying DSL infrastructure throughout Massachusetts, Cape.Com decided to concentrate on what they do best - provide enhanced Internet services and support, and let Verizon do what they do best - install and maintain the wires and telephone switching equipment at the telephone company central office.

Working closely with Verizon's Data Services Group and Broadband Division, Cape.Com deployed a high-speed connection into the Verizon data network. This network transports Cape.Com DSL traffic directly from the telephone company central office into Cape.Com's network and enables Cape.Com to provide DSL services throughout Massachusetts (all area codes except 413), while maintaining control over the equipment used to deliver these services. Cape.Com does not simply resell Verizon DSL - We provide the enhanced Internet services that "ride" along Verizon's telecommunications infrastructure.

Getting DSL from Cape.Com vs. Verizon

DSL
Provider
Network
Support
Domain Name
Email
Technical
Support
Service
Calls
Backup Plan Static IPs(required for VPN's, etc.) Internet
Experience
Contract
Required?
Cape.Com Yes.
Support DSL access and connectivity to all workstations on network
Yes.
Allow name
@company.com email
Local, easy to reach,
pro-active, personable DSL team
Yes.
In-person installation
and trouble-
shooting available
Yes.
10 hours dial-up access included
Yes.
Included in plan
8 years as a locally respected ISP No.
Verizon No.
Support DSL to one computer only per contract
No.
Must use Verizon extensions for all email
(verizon.net, bellatlantic.net, gte.net, banet.net)
Out of state, difficult to reach, reactive at best No.
Customer must self-install and solve problems on-site as they arise
None. No.
Dynamic IPs only
Limited.
Large telephone company offering internet services
Yes.
One-year contract for all DSL plans

What can you conclude from this chart?

Cape.Com is the DSL provider of choice for organizations with small to medium-sized networks, and those in need of accessible, friendly, and knowledgeable technical support and on-site installation and problem resolution. Cape.Com also offers wide area network (WAN) DSL - allowing businesses with several offices to "talk" to each other.

Additional services provided as part of your Internet connection:

Continuous, automatic, 24 hour monitoring of your Internet connection. A short test occurs once every 10 minutes to make sure that the router at your facility is connected. If the connection goes down, a Cape.Com system administrator is immediately notified via beeper.

Access via a 'red phone' to Cape.Com technical personnel from 8am to 10pm 7 days per week. If you call this number during non-business hours, a Cape.Com system administrator will be notified via beeper and return your call.

Access to a graphical display, using your web browser, of traffic on your Internet connection. The data provided is a 30-second average of Kbit/second traffic through the course of each day. Reports are available on a real time basis.

Read what businesses are saying about Cape.Com DSL service.

If you'd like to sign-up for Cape.Com DSL service, or see if you qualify, please provide your telephone number and street address to dsl@cape.com.

Related Pages

The Cape Cod Times highlights Cape.Com as a DSL provider with staying power.
Information on business-class DSL services.
DSL service will expand to 18 kilofeet (3.5 miles) from the central office, while provisioning time reduces to 10 business days.
Information on Residential DSL service.


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