| | | | | DSL Dial-Up Business Connectivity Web Development Web Hosting Mail Hosting |
| | ||
iPass Global Internet Roaming - Service Overview
Global Reach
Reliable Connectivity
Easy to Use
Fees When Using iPassRoaming fees are on a "pay-per-use" basis and rates range by remote location. There is no flat monthly fee - you pay only when you use the service. The roaming service charges will be included in your monthly Cape.Com bill. Roaming fees are charged only when you use the service (by making a local call to connect to the Internet), and prices range between $0.05 and $0.20 per minute depending on the remote location:
North America (US, Canada, Mexico) - $0.05/minute
iPass Global Access NumbersOur global Internet roaming service, enabled by iPass, extends to more than 5,000 POPs in 150 countries. In many of these cities there are several network providers, improving your service availability with multiple access points and redundant networks. Countries, cities, the available phone numbers and their associated dial-in properties can be found by downloading the iPass Client Software.To view a complete list of the countries and cities where there are iPass local access numbers, click here. These access numbers can be used ONLY with Cape.Com and iPass client software.
iPass Frequently Asked QuestionsAm I actually getting this service through iPass?No, iPass does not provide service directly to end customers. We have partnered with iPass to bring this service to you. If you want to sign up for Internet roaming, have specific questions, or require technical support, please contact us at 508-539-9500 or support@cape.com.
What is the iPass global network? The iPass global network provides easy dial-up access to the Internet from more than 5,000 points of presence (POPs) in 150 countries around the world. iPass enables this service by using the networks of top-tier network access providers throughout the world, and through a unique third-party Internet clearinghouse and settlement system. With one service, individual and corporate users can access email, the web and corporate data from anywhere in the world with a local telephone call, gaining significant cost savings over solutions requiring internal modem banks and long-distance or toll-free connection charges.
Where can I find local access points? Our Global Access Points web page provides more information about where you can use the global Internet roaming service. These locations continue to expand as iPass forms new partnerships with network providers throughout the world. Many of these locations have multiple access points.
What do I need to use the roaming service? All you need to do is register for the iPass client software, which has a point-and-click interface and a listing of all iPass access numbers. It includes all the scripts and properties associated with these numbers so you do not have to re-configure your dialer.
How do I find the correct number when I'm ready to dial in? We provide client software for you to install on your laptop. You can get this by registering for the software and then proceeding to the Software Download page. The iPass client software provides a simple point-and-click interface that allows you to select the country and city where you are. You will then get a list of the available local access points. Just click on the number of your choice and you will be connected in seconds.
How much does it cost to roam and how will I get billed? Pricing details are outlined above, ranging from $0.05/minute for North America to $0.20/minute for remote areas of the world.
Can I purchase the roaming service directly from iPass? No, iPass does not sell its services directly to individuals. iPass partners with the leading ISPs, like Cape.Com, throughout the world to brings its roaming service to individuals and businesses. These ISPs provide customers specialized care and technical support.
How does iPass ensure good service availability and reliability? In every location where it provides access, iPass works with the leading carriers and service providers to ensure a high-quality and high-performance service. In many locations, access is available from multiple top-tier providers, giving customers redundancy during heavy traffic hours and in the event that a single provider suffers a network failure or temporary service outage. Lastly, iPass constantly tests and monitors performance of its overall network, allowing early detection and remedy of potential service problems.
What client platforms are supported? There are easy-to-use clients that support Windows 95, Windows 98, Windows NT, Windows 2000, Windows XP, and Mac OS platforms. Other platforms will be available in the future. There is currently no support for Windows CE, Palm Pilot or Psion handheld devices, but more information for these platforms is available on our Palm Pilot page. Please note that currently the iPass software is available to Cape.Com customers with an access plan of Virtually Unlimited or above. Basic plan users (10 hours/month) cannot use the iPass software - we recommend either Webmail or our traditional 800 number ($0.12/minute).
How do I get technical support when I'm traveling? See our Technical Support page for who to contact about support questions and for troubleshooting tips that solve the problems experienced by most roaming users.
Do I need special power plugs or phone jacks when I travel? The answer to this depends upon where you go, but in many countries you will require different power cords, plugs and phone jacks. If you are interested in more information about connection hardware, or other helpful resources for business travelers, here are a few sites that provide information and advice about connecting when traveling around the world.
Can I use the roaming service for secure access to my corporate network? Yes, when you use the roaming service in conjunction with a virtual private network (VPN) solution, you can gain secure access to your corporate network. iPass is interoperable with all industry leading VPN, firewall and token card solutions.
This service is brought to you
through our partnership with iPass 
Related DocumentsUse over 2,000 local access numbers from across
the continental US to connect to Cape.Com.
Easy, fast directions to using iPass Global Roaming service.
The iPass Dial Wizard for Macintosh is the iPass client dialer for the Macintosh Operating
system.
iPass does offer software for Palm Pilots, however, it is not supported.
Complete instructions for using iPass within the Windows environment.
Also See...
|
Fatal error: Call to undefined function: isieok() in /public_html/sqerl/libs/ck_clientfunctions.php3 on line 6
