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DSL FAQs (Frequently Asked Questions)
DSL or Digital Subscriber Line, is a modem technology that converts existing twisted-pair copper telephone lines into high-speed data communications paths. No. Use of DSL does not require the installation of a separate phone line. The modem technology uses the existing twisted-pair copper telephone line in your home or office. Cape.Com is currently offering speeds of up to 3.0M down/768K up. A DSL connection can achieve a downstream (download ) rate of up to 3.0 Megabytes per second. Compared to a 56k dialup connection, DSL is much more efficient, and capable of achieving downstream data rates that are about 50 times faster. The upstream data rate can vary from 128kbs to 768kbs, depending on the DSL plan chosen or for which the line qualifies. See our DSL plan chart for more details. Yes. A DSL modem or router is required, and available from Cape.Com. Modems are required for workstation and SOHO plans. A router is required to connect to a larger network. DSL services start at $29/mo. for one computer. Startup fees and equipment costs are listed in the Services and Pricing section. We often run specials, so check back frequently. It normally takes about 10 business days from the order date for the DSL to be turned up. Depending on the equipment being used, installing DSL at your location should take approx. 1 hour for residential or two hours for networks. Changing one's phone services, such as cancelling a phone line, changing from Verizon to another telephone provider, adding/deleting services such as call waiting, caller ID, call forwarding, etc., may result in your DSL service being "knocked off the line". Other factors may also affect DSL adversely, such as reporting a service issue with voice grade services, ie: static on the line, no dial tone,etc. The telco reps can see the coding for DSL on a customer's records and are supposed to be able to change a customer's phone services without affecting their added features (such as DSL), but it has been our experience that the majority of the reps have not been trained properly on how to do it without affecting DSL. To ensure there is no interruption in your Cape.Com DSL service, please make sure that when you call Verizon to make any changes to your current voice grade services or to report voice grade service issues, that you very clearly state that you have DSL with another internet provider (Cape.Com), and you DO NOT want the DSL service interrupted in any way. If you have any questions, please call Cape.Com support (508-539-9500) prior to contacting the telephone company to verify the effect your changes could have on your DSL service. Free basic technical support is available to assist you should you encounter internet, connection or email-related problems with your DSL. More detailed support for network, hardware and/or unrelated software problems is charged at the rate of $100/hr., whether by phone, email or on-site. Technical support hours are Monday - Friday 9AM to 7PM and Saturdays from 9AM to 1PM. On-line and email support are also available off-hours. For users on private IP addresses, outgoing access to smtp is restricted to smtp.cape.com only. No. Unlike cable, DSL is a direct, dedicated connection to the Internet. As a result, DSL users see no degradation of throughput as more people use the service, and their computers are much more secure. Cable is a shared service which can be used by up to 500 subscribers simultaneously, thus slowing down the speed. Both services are 'always on', available 24 hours a day. The twisted copper phone wires that run from your home to the telephone company central office or remote terminal is known as the 'local loop'. Currently, the length of this 'local loop' must be no more than roughly 3.5 miles (18,000 feet) in your town. Cape.Com can verify this loop and confirm whether or not you 'loop qualify' for DSL. Line quality is also of concern. Cape.Com will provide DNS services for customer domains provided they are on SOHO plans or above, and the DNS services point to Cape.Com IP's only. Cape.Com does not provide DNS services for domains that exist on machines outside of Cape.Com's control (non -Cape.Com IP's). No, you do not need to have a DSL connection to take advantage of our Broadband Voice services. You can use the Cape.Com Voice Card to make your calls. If you do have DSL or T1 service with Cape.Com, you can use these high-speed connections to carry your voice calls as well. A Linksys telephone adapter is required to do this. For more information, see our Broadband Voice section. Related PagesWhen you add it all up, Cape.Com wins hands down!
Information on business-class DSL services.
Information on Residential DSL service.
Calling features available to Broadband Voice users with VoIP hardware.
Also See: Broadband Voice, DSL |
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