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Email Troubleshooting
- Are you able to get to web pages on the Net? If not,
the problem may not be with mail but with your connection
to the Internet; make sure you have a
good connection to the Internet.
- Verify your Mail Settings.
- Does your mail begin to download
and then get stuck? You may have more
mail than your mail program can handle
at once, or an email attachment which
is confusing your mail program. Check
your mail with Cape.Com's Webmail.
program, delete any unnecessary messages, and then check your mail
again with your regular mail program.
- Trouble with attachments? Visit our
Attachment Troubleshooting Section.
- Trouble sending mail to any email address?
Go to your Outbox, delete all messages
waiting to be sent, and try again.
(One particular message may be causing
trouble, and not letting any other messages through.)
- Trouble sending mail to/receiving mail from one particular email address, although otherwise
mail is fine?
- Verify that the email address was typed in absolutely correctly.
- If a message could not be delivered, it should "bounce"
back to the sender. Read this "bounced" message carefully;
it will explain the reason why it could not be delivered.
If you are still unsure, forward this message to
support@cape.com .
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Do you use Outlook Express and frequently get disconnected? |
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Are you are having any problems getting to Web pages as well as with email? If so, then the problem could be with your connection to the Internet rather than your email program. |
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You may have more mail than your mail program can handle at once, or an email attachment which is confusing or too large for your mail program. |
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If a message was unable to be delivered, it should "bounce" back to the sender. Read this "bounced" message carefully; it will explain the reason why it could not be delivered. If you are still unsure, forward this message to support@cape.com. |
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Making the most of your email messages. |
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Cape.Com policies regarding the size of accepted email, number of recipients per message, and, age of backup email. |
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If a message's time stamp shows a large lag time between sending and receiving a message, here are some things to check. |
| Troubleshooting problems with email attachments. |
The information presented in this section is deemed accurate but is
not guaranteed. It is provided as a free service to our subscribers
and clients. Additionally, Cape.Com, Inc. exercises no editorial control
over any links that are outside the www.cape.com domain and the content
of these sites does not necessarily represent the views and opinions
of our Company, its employees or clients.
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